Return / Exchanges

Product(s) are eligible to be returned for a refund within 30 days of receipt; Returned products must be unused and include their original packaging.

Shipping costs from the original order are non-refundable; Shipping cost of return is charge by yourself.

Please do not return the goods to the original shipping address, please contact us at support@catcattech.com at first, an email with the specific return address will be sent to you after we have received your return email within 1 business day.

Upon receipt of the return, we will issue your approved refund via the original payment method. We cannot change the payment method to redirect refunds to other accounts. Returns are processed manually and may take up to 7 business days to be refunded.

If you choose an exchange, the new item(s) will be sent out once we receive the original item(s). Please note that an order can only be exchanged once.